I care about making difficult things work.
This space holds transformations I have led, products I have built, and experiments that are still teaching me something.
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Customer engagement
Making CRM the service backbone of a greenfield digital bank, then building the customer operation around it.
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Core transformation
Untangling thirty years of accumulated complexity while changing the system that every part of the bank depends on.
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Product and delivery
Creating the people, partner model and service discipline to take a new wallet proposition into an unfamiliar market.
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GutCheck
Turning a high-friction nutrition diary into a contextual intelligence product.
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Personal Finance MCP
An Android-first proof of concept that identifies transactional messages, removes duplicates and exposes parsed transaction records through an API and MCP interface.
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